**UPDATED 10/07**
COVID-19 (Coronavirus) - Please read further information here
Coronavirus Statement
**Updated - 10 July 2020** JockNess Guest Notice - Coronavirus, COVID-19
JOCKNESS IS NOW ACCEPTING GUESTS
You may have seen that Haven are now advertising new breaks called Haven Hideaway. This basically means holiday makers will only be able to use holiday home accommodation and use the following facilities - supermarkets, launderette, our range of takeaway food options, boats, Karts, Horse Riding (all bookable payable activities) and of course enjoy the beautiful Northumberland coastline. (Access to facilities may change as short notice. This will be dependant on government guidance)
This also means that Jockness can now reopen and start to welcome you on your "Stay-cation"! Availability is extremely limited, check dates on our
booking page.
Your safety is paramount
To ensure your and your family remain safe during your stay, a number of new measure have been introduced by both Jochness and Haven. These new measures are:
- Deep clean of all surfaces and items within our caravan will be completed after each guest visit
- All surfaces including fabric, mattresses and curtains are steam cleaned
- Bedding washed at high temperatures
- Items available for your stay cleaned and sanitised
- Contactless caravan access
We will need to share the information below with haven to allow guests to check in at the security gate upon arrival to park. Due to increased cleaning measures and temporary rules that Haven have put in place for private guests arriving on park, you can not arrive any earlier than 4pm on day of arrival and must stick to the check in slot you have requested.
- The following details will be supplied to Haven
- Lead guest name
- Full guest list & ages of all guests
- Telephone number
- Email address
- Mode of transport/number plate (if travelling by car)
- Arrival date & departure date
- Arrival time slot
- Haven will then email you directly:
- A ‘registration code’ to check-in & out of the park
- Your arrival time & date
- Your departure date
- What to do when you arrive on park
- ARRIVAL PROCESS
- After we have registered our guests, Haven will email you information about how to arrive safely. On arrival, our guests will be met by a Haven team member who will check their booking details – we would advise guests to take a copy of their booking confirmation too this can be either printed or digital.
- ACCESSING OUR HOLIDAY HOME
- We already provide a completely contactless check-in process with the use of a key safe (we are not present when you check-in/out). This is also where you return the keys upon checking out. Our guests will be provided with our caravan pitch location/number along with directions and key safe code (this is changed after each guest)on the morning of their arrival.
- Guest facing reception desks and till points will be fitted with plastic screens
- Where possible, contactless methods of payment are encouraged
- Take away food which will be compliant in relation to social distancing guidelines
- Supermarkets will follow similar measures to those at home
- New signs will be put up to help guests navigate the parks, including where to access hand washing and sanitiser units in public areas
Should you show any symptoms of Coronavirus prior to your stay, please do not travel and stay home. We cannot accept guest who may be unwell.
Should you show any symptoms of Coronavirus for up to 2 weeks following your stay, please
contact us to allow relevant parties to be notified.
Previous Updates
**Updated - 11 May 2020** JockNess Guest Notice - Coronavirus, COVID-19
As you will be aware, the effects of COVID-19 continues to have an impact on the country as a whole with the lockdown period being extended in Scotland, Wales and Northern Ireland.
Although the Government have started to alter their position on how the lockdown will effect England, Haven have advised that all of their parks will remain closed, with the earliest review date of 2nd July 2020. This means that we are still unable to open our calendars to potential booking before this date.
For any of our customers who have booked with us between now and the 2nd July, we will be in touch with you to discuss the options that are available for you.
We understand that this may not be the news that you were hoping to hear, however it is important that we take heed of the advice we have been given to remain at home.
Once the current position changes, we look forward to welcoming you to JockNess.
Full Haven Update
Following on from the Government update last night, we have had a lot of excited Haven owners on the phones today asking us if they are now allowed back on park.
As I am sure you aware, Boris Johnson urged the country (England only) to take its first tentative steps out of lockdown this week in his address to the nation. Whilst Mr Johnson has relaxed some of the rules around exercise and travelling in your car to visit the coast, we must stress that our parks are still very much closed and will remain closed until we receive Government instruction allowing us to reopen them.
As it is clear that we will be unable to offer the usual Haven experience for longer than the current closure period, we have taken the decision to extend the closure of all our parks until 2 July 2020.
**Updated - 20 March 2020** JockNess Guest Notice - Coronavirus, COVID-19
As you will have seen in the news reports this evening, the government has decided to implement a ban on pubs, clubs and restaurants opening after they close today 20th March 2020.
Based on the latest government advice, Haggerston Castle management team have taken the decision to restrict access to the park to owners only. This means that no further bookings can be accepted at this time. The latest update to owners has been posted below.
While this is not the outcome we were hoping for, we understand the that there is a need to comply with Social Distancing in order to get through the current situation.
If you have already booked your stay with JockNess, you will have already been contacted to discuss what the next steps will be. If you have a booking and you have not been contacted, please send us a message via our CONTACT US page.
Please continue to check our website for further updates on the current situation and also on when we will be able to resume taking bookings.
Please accept our sincere apologies for the inconvenience that is causing.
Haven Cornavirus, COVID-19 Update
We know you have the concerns about the current coronavirus situation, and how this affects your holiday home ownership at Haven.
Our Haven parks are in coastal locations where we help owners to enjoy a breath of fresh air, and we remain confident that they are some of the safest places in the country. However, we also recognise that by welcoming holidaymakers every Friday and Monday we are encouraging large numbers of people to travel at a time when the advice is becoming increasingly clear that people should remain in one place.
We have, therefore taken the decision that we will remain open for you, our owners, to come and spend time in your holiday home, but we have also taken the incredibly difficult decision to no longer provide the holiday breaks for the period from Friday 20 March until 16 April
We realise a number of owners privately let their holiday homes. Please ensure this information is passed onto your guests who are due to stay in your holiday home during this period.
**Updated - 18 March 2020** JockNess Guest Notice - Coronavirus, COVID-19
In light of the current Coronavirus (Covid-19) outbreak, we would like to clarify our position. At this time, the caravan
park remains open and you can continue to book and complete your stay at JockNess.
As you may know, the park is located in a beautiful location close to the coast, set in many acres of countryside,
providing visitors an opportunity to holiday with us and get a breath of fresh air.
However, given the most recent Government advice on Coronavirus (Covid-19), Haggerston Castle have taken the
decision to make some changes to the facilities that are available in their complexes. As such there will be no availability of the Showbars, Arcades, Restaurants or Pubs and Bars. These steps have been taken in line with Government advice on social distancing.
As far as the remaining facilities are concerned, the park plan to operate as much of the existing activities and leisure
offering as they are able to, as well as all our takeaway food outlets, in line with the most recent Government advice.
As a guest at JockNess, during this disruption, you will receive free passes due to the reduced facilities the park is
currently offering. Any guests who have already purchased passes should contact Haggerston Castle directly to receive
a full refund.
Please rest assured that our caravan is always cleaned to a high standard and we leave guests hand soap and cleaning
essentials as standard to use during their stay. Please always leave these where you found them for future guests.
What should I do if I feel unwell whilst on park?
If you become unwell and suspect it might be Coronavirus (high fever/ new persistent cough) we would kindly ask you to
take the following steps:
• Pack your belongings to return home.
• Leave the caravan key in key box.
• Please contact us to make us aware so we can take the appropriate measures.
Thank you for your understanding during this very uncertain time.
The health and safety of our guests and cleaning team is paramount to us! We understand that you may be feeling anxious given the rapidly developing situation around Coronavirus.
We want to reassure you that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy your holiday. Our full terms and conditions of booking are pinned at the top of our page.
At the moment we have had no reported outbreaks at Haggerston Castle and the park is open as usual and will provide you with an update should any changes occur.
If you are due to be enjoying your holiday with us in the near future, we would like to take this opportunity to reassure you of the action that we are taking to ensure the risk to our guests and cleaning team remains low.
Our caravan is always cleaned to a high standard and we leave guests hand soap and cleaning essentials as standard to use during their stay. Please always leave these where you found them for future guests.
What should I do if I feel unwell whilst on park?
If you become unwell and suspect it might be Coronavirus (high fever/ new persistent cough) we would kindly ask you to take the following steps:
• Pack your belongings to return home.
• Leave the caravan key in key box.
• Please contact us to make us aware so we can take the appropriate measures.
If you plan to use the complex during your stay this falls under the responsibility of Haven, we are not affiliated with them at all however we can pass on to you the information they have given us about their public areas.
INFORMATION FROM HAVEN
You will notice an increase in hand sanitation stations on park.
The Haven team have had full training in health and safety procedures and have received further guidance in relation to keeping guests and the team as safe and secure as possible during the Coronavirus situation.
Haven are also ensuring that each and every visitor to the park understands how we can all work together to reduce the risk of contracting Coronavirus. As well as hygiene posters across all of the public areas as well as leaflets about hand washing and other useful information.
To help protect all guests and team members further we have also introduced some changes to some of food and beverage areas of the park, on self-serve areas which are used by large numbers of guests they will be serviced by Haven team members to reduce the level of people in food serving. Haven will also be pre-bagging pic and mix sweet stations.